(877) 946-7252
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Notable features available at Pala Casino Spa and Resort.
Accommodations
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Slots
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Poker Room
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Bingo
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FAQ (11):
+Are temperature screenings done upon entry?
All Guests, Team Members and Vendors will be screened with a no contact thermal temperature scanner prior to entry. No one with a fever (body temperature above 100.4) will be allowed entry into the facility.
Nov 16, 2020
+Are face masks required?
All Guest, Team Members and Vendors will be required to wear a cloth face covering before entry and will be required to practice safe social distancing (6 feet).
Nov 16, 2020
+Are there any changes to the casino floor?
In the table games area, each gaming table will have a limited number of seated players. For slots, every other chair has been removed to allow for adequate social distancing between players.
Nov 16, 2020
+Is smoking permitted?
Yes, in designated areas.
Nov 16, 2020
+Is the RV Resort Open?
Yes, the RV Resort is open.
Nov 16, 2020
+Is the Spa be open?
The Fitness Center and Spa are closed temporarily, until further evaluations indicate it is safe to open them.
Nov 16, 2020
+Are valet services available at this time?
Valet will be not be available until further evaluations indicate it is safe to offer the service.
Nov 16, 2020
+Will my Privilege’s club status still be valid?
Your current tier status will remain through December 31, 2020. All recorded play from July 1 – December 31 will be used to determine your card status starting January 1, 2021.
Nov 16, 2020
+Where do I get my refund for a canceled concert?
All refunds will be handled at point of sale, please see the Box Office for more information.
Nov 16, 2020
+How do I transfer my PPD Playable Privilege dollars now that the kiosks are gone?
You can still transfer your Playable Privilege dollars at any Slot Machines. Please visit the cage cashier for promotional chips to be used at the tables.
Nov 16, 2020
+I won on a Slot machine and have a ticket that I never cashed out before the casino closed, will you still cash this?
Yes, any slot tickets guests have prior to closing can be cashed.
Nov 16, 2020
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