Pala Casino Spa and Resort
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casiKNOW details for Pala Casino Spa and Resort
| Address: | 11154 Highway 76 Pala, CA 92059 |
| Website: | Official Site |
| Social: |   |
| Rating: |   (4.0) |
| Your Rating: | Rate Pala Casino Spa and Resort |
(877) 946-7252
Due to closures and operational changes at some casinos during the pandemic, some dining establishments may be temporarily closed or operating with limited service and hours.
Features:
Notable features available at Pala Casino Spa and Resort.
Accommodations
Dining
Slots
Tablegames
Poker Room
Online Casino
Bingo
Player Rewards
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FAQ (11):
Due to the COVID-19 pandemic, policies and programs may change. Answers to frequently asked questions may change. The answers below are accurate as of the date notated. We encourage you to visit the official site of this casino for additional information.
+Are temperature screenings done upon entry?
| Nov 16, 2020
All Guests, Team Members and Vendors will be screened with a no contact thermal temperature scanner prior to entry. No one with a fever (body temperature above 100.4) will be allowed entry into the facility.
+Are face masks required?
| Nov 16, 2020
All Guest, Team Members and Vendors will be required to wear a cloth face covering before entry and will be required to practice safe social distancing (6 feet).
+Are there any changes to the casino floor?
| Nov 16, 2020
In the table games area, each gaming table will have a limited number of seated players. For slots, every other chair has been removed to allow for adequate social distancing between players.
+Is smoking permitted?
| Nov 16, 2020
Yes, in designated areas.
+Is the RV Resort Open?
| Nov 16, 2020
Yes, the RV Resort is open.
+Is the Spa be open?
| Nov 16, 2020
The Fitness Center and Spa are closed temporarily, until further evaluations indicate it is safe to open them.
+Are valet services available at this time?
| Nov 16, 2020
Valet will be not be available until further evaluations indicate it is safe to offer the service.
+Will my Privilege’s club status still be valid?
| Nov 16, 2020
Your current tier status will remain through December 31, 2020. All recorded play from July 1 – December 31 will be used to determine your card status starting January 1, 2021.
+Where do I get my refund for a canceled concert?
| Nov 16, 2020
All refunds will be handled at point of sale, please see the Box Office for more information.
+How do I transfer my PPD Playable Privilege dollars now that the kiosks are gone?
| Nov 16, 2020
You can still transfer your Playable Privilege dollars at any Slot Machines. Please visit the cage cashier for promotional chips to be used at the tables.
+I won on a Slot machine and have a ticket that I never cashed out before the casino closed, will you still cash this?
| Nov 16, 2020
Yes, any slot tickets guests have prior to closing can be cashed.
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